How quickly can you deliver? Top
Items marked with a green tick are held in stock and will ordinarily be despatched within 7 days; precise delivery times will be confirmed at the time of order. In other circumstances, our ability to deliver to you is dependent upon a manufacturer's ability to deliver to us, generally this is between two to six weeks. A more definite delivery time will be given to you at the time of order.
Why can't I order online? Top
With large important purchases like furniture our experience has shown that people like to speak to someone to ensure the items are right for them. It also enables us to give more detailed delivery information specific to your purchase.
What are your delivery charges? Top
Our delivery charges vary depending on your postcode location in the UK from FREE delivery to £85. Sometimes we run FREE DELIVERY promotions on selected items, these are clearly identified by a red tick.
How do I find what I want? Top
You can search the website from the home page by product category, brand or, if you know exactly what you want, by the Product Description drop down menu.
How good a likeness are the colour samples/wood grains shown? Top
While we have taken every step to supply accurate representations of colours, wood grains, materials etc please note that these are likely to vary according to your browser, monitor and graphics card settings and capabilities.
What if I want a product not shown on your site? Top
If you have seen a product which is produced by one of our brands but which is not shown on the site, please contact us and we can order it for you.
Do you have a catalogue or swatches you can send me? Top
Most of our brands do not offer printed brochures as products are constantly changing and evolving. The most up-to-date information is contained here in our online catalogue. However, if you have any queries regarding products or swatch information please contact us.
Do you show the full range of colour and fabric options available for all products? Top
We can only show you a small selection of fabrics and colours on our site. Some manufacturers have hundreds of colour options which is why a member of our sales team can discuss the alternatives available and, if necessary, send you a swatch sample before you make a final decision.
What is your warranty policy? Top
All of our products come with a full manufacturer's warranty; these vary in length but are for a minimum of twelve months. Further details on manufacturer's warranties will generally be attached to your new furniture when it is delivered. Your statutory rights are not affected.
Why should I choose to buy from Lewis Furniture? Top
We have been trading from an established High Street premises since 1896. We believe the same principles that have made our retail premises such a success also apply to the success of our online trading. Our history of trading as a furniture store enables us to supply quality furniture products at inexpensive prices backed up by efficient and fast delivery. We believe that the same principles that have made our retail premises such a success also apply to the success of our online trading.
What if I'm unable to take delivery of my order when it's ready? Top
We always arrange delivery for an agreed date; however, in the event that you are unable to take delivery, we are willing to store it free of charge for a further 21 days. For commercial reasons, we are unable to extend this period and will have to charge you a storage fee of £10 per week thereafter.
What if my delivery contains damaged goods? Top
Happily, this is a rare occurrence but it does happen that furniture sustains some minor damage during transit or contains a manufacturer's defect. If this is the case, please do call us immediately.
How do I contact Lewis Furniture? Top
The best way to contact Lewis Furniture is by telephone on 01784 452536. Our expert advisers are available between 9.00am and 5.30pm Monday to Saturday (please leave a message outside of these hours and someone will get back to you as soon as possible). Alternatively you can email us via enquires@lewisfurniture.co.uk.
Head Office:
131 High Street
Staines
Middlesex
TW18 4PD
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